Shipping Policy

Shipping Policy

At Clara & James, we’re committed to ensuring a smooth and transparent delivery experience for every customer. Below, you’ll find key details about how your order is processed and shipped.

📦 Processing Time

  • Once your order is placed, we typically take 1 to 5 working days to process it.

  • Most orders placed during the week are processed within 1 business day.

  • Orders placed on Friday evenings or weekends may take slightly longer.

🚚 Shipping Time

  • After processing, delivery takes approximately 8 to 12 working days, depending on your location.

  • While we always aim to deliver as quickly as possible, delays may occasionally occur due to high demand or customs procedures.

🛍️ How to Place an Order

Ordering with Clara & James is simple and secure:

  1. Visit the product page and click “Add to Cart”.

  2. Review your selections, then proceed by clicking “Checkout”.

  3. Enter your accurate shipping details on the information page.

  4. Confirm your shipping address and click “Continue to Shipping” — note that all deliveries are free.

  5. Choose your preferred payment method:

    • Credit/Debit Card (Visa, Mastercard, AMEX, Maestro)

    • PayPal

    • EPS

    • Sofort (Immediate transfer)

  6. Click “Complete Order” and follow the instructions from your selected payment provider.

All payment methods are SSL-encrypted, ensuring a safe checkout process.

💸 Shipping Costs

  • We offer free worldwide shipping on all orders.

  • No minimum order value is required.

  • You will never be charged for standard shipping by us.

📍 Delivery & Customs

All products are shipped directly from our supplier. To ensure accessible pricing, we consolidate shipments and send them in batches once a certain volume is reached.

Please note:

  • Deliveries are dispatched from outside the EU.

  • Customers are responsible for any import VAT and/or customs clearance fees imposed by local authorities or couriers.

  • Clara & James does not charge VAT at checkout for international orders.

We appreciate your understanding as we strive to make our products accessible while remaining environmentally and economically conscious.

⏱️ Important Notes

  • Due to high demand, some delays may occur during peak periods.

  • If you need urgent delivery or have a specific concern, please email us — our team is happy to help.

📬 Need Assistance?

For any shipping questions or special requests, our customer support team is here for you. Reach out to:

📧 contact@clarajames.com

We’re always happy to assist and ensure you receive your jewelry with care and confidence.